MEMBER FAQ

Identity verification often fails because of the quality of the photos

provided. Here are some tips for success:

– Take your photos in a well-lit place, on a flat surface, with no reflections.

– Make sure that the identity document is completely visible and that it is properly

accepted (passport, European identity card, residence permit in France, Sweden,

Denmark, Norway, or Finland).

– Check that your face is clear and the camera is at eye level, and that you are the only

person taking the selfie.

– Don’t forget to also provide a valid and recent proof of address (less than 3 months

old), such as a bill, rent receipt or tax certificate. This proof of address is essential to

complete the verification of your identity.

If, despite several attempts, the verification fails, our teams will take over and contact you for

further information or to validate your identity manually.

Once you have ordered and received your card, all you must do is return to the site and

activate it by following the connection link. This activation also allows you to access your

account.

For full verification of your profile, you will be asked to upload a valid identity document and a

recent proof of address (less than 3 months old).

For the proof of identity, we accept the following documents:

• European national identity card.

• Biometric passport (all nationalities).

• Residence permit in France, Sweden, Denmark, Norway, or FinlandFor the proof of address:

• Invoice.

• Rent receipt.

• Tax certificate.

• Work permit.

The expired documents, residence permit application receipts and attestations from asylum

seekers are not accepted.

Our card is available to all residents of legal age in France, Sweden, Denmark, Norway, or

Finland who have a valid identity document and proof of address (less than three months old).

proof of address (less than 3 months old). The following documents are accepted:

For the identity document:

• European identity card.

• Biometric passport (all nationalities).

• Residence permit in France, Sweden, Denmark, Norway, or Finland

For the proof of address:

• Invoice.

• Rent receipt.

• Tax certificate.

• Work permit.

No, there are no income requirements. SoC cards are accessible to all, regardless of income.

Yes, the SoC card is available to all residents of France, Sweden, Denmark, Norway, or Finland

who have reached the age of majority, regardless of their nationality, as long as they have a valid

ID card.

The SoC card offers several advantages:

– Accepted worldwide (some restrictions may apply).

– Accessible regardless of income.

– No authorised overdraft.

– Payments contactless (NFC) and 3D Secure for greater security.

A virtual card is a dematerialised version of your bank card. It functions like a physical card

with a card number, a validity date and a CVV code, but it only exists in digital form.

To top up your SoC card by bank transfer:

1. Download your bank details from your customer area

2. Send your RIB to the person or organisation that wishes to send you a transfer.

3. The amount will be credited to your card on receipt of the transfer.

Yes, you can withdraw cash from all ATMs in France and abroad.

If your withdrawal is refused, please check the following points:

– Is your balance sufficient? As the card is prepaid, it must be topped up before use.

– Is the card locked? If so, unlock it by text message.

– Is the PIN code correct? If necessary, request a new PIN code.

To obtain your RIB/IBAN, your profile must be fully verified. Once this verification is complete,

access your ‘My account’ area on the SoC website to retrieve your IBAN/RIBAN.

The delay in receiving a transfer varies between 2 and 4 working days, depending on the bank.

Delivery times are:

– embossed card: 14 working days.

– express: 48 working hours.

If you have not received your card within the time limit, please contact us, providing your

surname, first name, telephone number, reference and delivery address.